Support Policy Page

At kenyk.online , we are committed to providing fast and reliable support to both buyers and sellers. This Support Policy outlines how we handle support requests, the available support channels, and our response time expectations.

You can reach our support team through the following channels:

Email Support: email@kenyk.online

Phone Support: +2348066671000

Live Chat us on our WhatsApp 

Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM 

2. Types of Support We Offer

a. For Buyers

Order status inquiries

Payment issues

Delivery delays

Refund or dispute assistance

b. For Sellers

Product listing help

Order fulfillment guidance

Payment settlement support

Account or verification issues

3. Response Time

We aim to respond to all support inquiries within the following timeframes:

Email: Within 24 hours

Phone/Chat: Immediate or within 15 minutes during support hours

Escalated Issues: Resolved within 3–5 business days (depending on complexity)

4. Dispute Resolution

If there's a disagreement between a buyer and a seller:

Both parties must provide evidence (e.g., screenshots, receipts, shipping proof).

Our support team will mediate and make a fair decision based on available information.

5. Service Limitations

Please note:

We do not offer technical support for third-party tools or shipping companies.

We do not intervene in transactions that happen outside our website or platform.

6. Feedback and Improvements

We value your feedback! If you have suggestions on how we can improve our support, please email us at Email@kenyk.online 

7. Contact Us

If you need support, please reach us at:

Email: email@kenyk.online

Phone: +2348066571000